Our Services
Why you need us to Manage your NDIS Plan
PAIN
- Is managing your NDIS Plan time-consuming and causing you stress?
- Do you find the Price Guide difficult to navigate and understand, particularly complex codes and categories?
- Are you stressing over your budget forecast and spending?
- Do you have difficulty finding someone to answer your questions?
- Are you finding it difficult to find the right support providers to meet your needs?
GAIN
- We will streamline your invoice payment process and be the first contact for your Providers queries
- We will monitor your spending against your budget and provide regular, timely reports.
- We will respond to your queries within 24 hours and provide up to date, accurate information
- We provide our expert services to you at no cost, we want to make a difference!
KPI
- We will manage your invoice payment within 24 hours or receipt - guaranteed!
- We will monitor your spending against your Plan and advise you immediately if there are any shortfalls.
- We will monitor your provider invoices, make sure they are compliant and submitted with correct codes and pricing.
- We will issue monthly statements vie email or post.
- We will meet with you quarterly to review our service and bring you up to date with any NDIS changes that may impact you.
VALUES
- Happiness - Our happiness comes from providing excellent, expert Service that makes you happy!
- Freedom - We take away the stress of managing your plan, and we provide regular accurate updates so you are free to concentrate on your health and wellbeing.
- Integrity - We pledge to deliver our Five Star Performance Guarantee.
When We First Meet
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Discuss Participant’s NIDS plan and goals
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Confirm funding allocation will meet participants needs
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Outline respective responsibilities, both Participants & Plan Managers
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Agree on a preferred method of invoicing & how receipts for reimbursement are exchanged.
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Agree on a preferred method of receiving and disbursing provider’s invoices.
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Agreement on the dispute resolution process
Our Ongoing Support and Guarantee
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We will manage and monitor your NDIS budget and report regularly
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We will process and pay claims from your Service Providers and ensure compliance.
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We can provide access to a wider range of service providers
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We guarantee we will reply to your questions/concerns within 24-48 business hours by email, phone or meeting.
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