Our Services

Why you need us to Manage your NDIS Plan

PAIN

  • Is managing your NDIS Plan time-consuming and causing you stress?
  • Do you find the Price Guide difficult to navigate and understand, particularly complex codes and categories?
  • Are you stressing over your budget forecast and spending?
  • Do you have difficulty finding someone to answer your questions?
  • Are you finding it difficult to find the right support providers to meet your needs?

GAIN

  • We will streamline your invoice payment process and be the first contact for your Providers queries
  • We will monitor your spending against your budget and provide regular, timely reports.
  • We will respond to your queries within 24 hours and provide up to date, accurate information
  • We provide our expert services to you at no cost, we want to make a difference!

KPI

  • We will manage your invoice payment within 24 hours or receipt - guaranteed!
  • We will monitor your spending against your Plan and advise you immediately if there are any shortfalls.
  • We will monitor your provider invoices, make sure they are compliant and submitted with correct codes and pricing.
  • We will issue monthly statements vie email or post.
  • We will meet with you quarterly to review our service and bring you up to date with any NDIS changes that may impact you.

VALUES

  • Happiness - Our happiness comes from providing excellent, expert Service that makes you happy!
  • Freedom - We take away the stress of managing your plan, and we provide regular accurate updates so you are free to concentrate on your health and wellbeing.
  • Integrity - We pledge to deliver our Five Star Performance Guarantee.

When We First Meet

Discuss Participant’s NIDS plan and goals

Confirm funding allocation will meet participants needs

Outline respective responsibilities, both Participants & Plan Managers

Agree on a preferred method of invoicing & how receipts for reimbursement are exchanged.

Agree on a preferred method of receiving and disbursing provider’s invoices.

Agreement on the dispute resolution process

Our Ongoing Support and Guarantee

We will manage and monitor your NDIS budget and report regularly

We will process and pay claims from your Service Providers and ensure compliance.

We can provide access to a wider range of service providers

We guarantee we will reply to your questions/concerns within 24-48 business hours by email, phone or meeting.

We will provide Monthly Financial Reports as per your preferred channel e.g. via email, phone or online meeting.

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Provider Access

Are you looking for a speech pathologist or physiotherapist? We can refer you to our trusted providers on request.

Budget Tracking APP

Our mobile app gives you the freedom to review your Plan and claims at your convenience. The App will show what payments have been made, and you can review your allocations at any time to ensure your spending is on track.

We can also issue monthly statements vie email on request.

Daily Claims & Payments

Nexzen Plan Management guarantee fast turnaround of invoice payment. We give you the option to approve invoices via our mobile app. Once approved we guarantee payment to your providers within 48 hours. If you reject a payment request for any reason we will work with the provider to review the payment request to your satisfaction.

Dedicated Expert Plan Manager

When you join Nexzen Plan Management you will be allocated a dedicated Plan Manager. This person will be your main contact, and will answer your questions and follow up on queries. They will understand your needs and expectations because they will closely work with you from your first contact. They will assist you to plan how you want your funds to be spent and with overall financial management and reporting.

No Cost to you

Plan Management funding is not part of your NDIS allocation, it is separate, therefore it doesn’t impact on the funds you have for your required supports. This funding includes an establishment fee amount, which covers the initial cost of establishing the financial arrangement between you and the Plan Manager, and a monthly processing fee claimed by the us directly to NDIS. This fee covers financial administration expenses, invoice payment and monitoring of your budget.